Returns & Refund Policy
Returns & Refund Policy
Effective Date: October 2025
At Novara Peptides, customer satisfaction and product integrity are our top priorities. This policy outlines the procedures, eligibility requirements, and legal limitations related to returns and refunds for research-use products. All purchases are subject to these terms.
1. 15-Day Satisfaction Guarantee
Eligible orders may be returned within 15 days of the original purchase date for a full refund. This guarantee applies only to products that remain unopened, unused, and in their original condition.
2. Return Eligibility Requirements
To qualify for a refund:
- Items must be unopened, unused, and in original condition.
- Returns must be received within 15 days of the original purchase date.
- Products must be in their original packaging with intact security seals.
Important: Due to the sensitive and research-specific nature of our products, opened, tampered, or used items are ineligible for return or refund.
3. How to Initiate a Return
To start a return:
- Contact our support team at: Support@NovaraPeptides.com
- Provide your order number and a reason for return.
- Follow the return instructions provided by our team.
Return shipments must be addressed to the location provided in the instructions. Customers are responsible for shipping costs unless the return is due to our error.
4. Refund Processing
After receiving and inspecting your returned item(s):
- You will be notified by email regarding the status of your refund.
- Approved refunds will be issued to the original form of payment within 5–7 business days.
- Shipping charges for expedited services are non-refundable, except when the return is due to an error on our part.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Email us within 48 hours of delivery with clear photographs of the item(s).
- We will promptly review the claim and, if approved, ship a replacement at no cost.
6. Final Notes
Novara Peptides reserves the right to:
- Refuse returns that do not meet eligibility criteria.
- Deny returns suspected of policy abuse or fraudulent activity.
We maintain strict standards to protect product quality, legal compliance, and research integrity. By purchasing from Novara Peptides, you acknowledge and accept these terms.
